Return & Refund Policy

At Fold Up, customer satisfaction is our top priority. Please read our policy carefully before making a purchase.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition you received it: unused, unworn, with original tags, and in original packaging.
You must provide the invoice or proof of purchase.

📩 To start a return, contact us at:

📦 Return Address:

Fold Up Head Office
421 Block G, Khayaban-e-Amin, Defense Road, Lahore.

❗Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if:

This helps us evaluate and resolve the issue promptly.

Once we receive and inspect your returned item, we’ll notify you of the approval status.

If approved, a refund will be issued to your original payment method within 10 business days.
Please note your bank or credit card provider may take additional time to reflect the refund.

⏳ If 15 business days have passed since approval, please contact us again.

Any product bought from the Fold Up online store is eligible for exchange only if:

🚫 We do not offer exchanges for reasons of liking/disliking, size preferences, or customer convenience.

For sale items, we do not offer exchanges unless the product delivered is incorrect or damaged.
Products under Flat 70% off or promotional sales are non-returnable and non-exchangeable.

Fold Up does not offer return or exchange once an order is processed, unless:

In such cases, you must:

📦 Note: In case of exchange, the customer is responsible for all shipping and handling costs.

Customers can request changes before dispatch by contacting us via: